Warranty & Exchange policy

At Pacesetter Promotions. customer satisfaction is our goal. Please review the following instructions on our exchange policies. 

No exchanges will be accepted without a dated warranty card and/or copy of sales receipt. Due to the personal nature of our products, we offer an exchange only policy.


All sales are final.


Exchange Policy for Massaging Insole®

The Massaging Insoles® carry a two year unconditional replacement warranty. If for any reason an insole needs to be replaced because of damage or defect due to normal use, we will gladly replace your insoles for two full years from original date of purchase.


Pacesetter Promotions is not responsible for damage to footwear due to product misuse.


In the event of a Warranty Claim when you purchased your Massaging Insoles® you should have received a bi-fold brochure which included a Warranty section.

Please follow these instructions:

  1. Fill out the Warranty section received in your bi-fold brosure included at time of purchase
  2. Wash your insoles prior to returning. DIRTY INSOLES will not be accepted.
  3. Return the entire brochure to us along with your washed Massaging Insoles® to:

Pacesetter Promotions
Box 345, 101-1865 Dilworth Drive
Kelowna BC V1Y 9T1